Building the future of customer experience.
Decagon was founded on a simple belief: every customer deserves an instant, intelligent, and genuinely helpful response. We build the AI agents that make it possible.
100+
Enterprise customers running Decagon in production
$100M+
Raised from leading venture firms
150+
Team members across engineering, AI research & CX
#1
Rated agentic CX platform by customers
Our mission
To give every company AI agents that deliver concierge-level service at infinite scale — so no customer ever waits on hold again.
Our team
Engineers and researchers from the world's top AI labs, paired with CX operators who've run support at scale. We build what we'd want to use.
Our standards
Security-first by default: SOC 2 Type II, GDPR, HIPAA readiness, and transparent model governance baked into every layer of the platform.
We started Decagon because customer experience was broken — long queues, scripted bots, burnt-out teams. AI agents fix all three at once.
Jesse Zhang
Co-founder & CEO, Decagon
Meet the team behind the agents
Curious how we work, or exploring a partnership? Grab 30 minutes with our team — we'd love to hear what you're building.
Book a 30-min Demo